How Koa handles your information

The short version

Koa is an educational coaching product, not medical care. What you share may include sensitive health and wellness information. We store the information needed to operate Koa and, during the private beta, authorized Koa personnel may review certain interactions to evaluate and improve the product.

What Koa collects

• Account information: your email address, Supabase user identity, and sign-in/session information.
• Profile context: why you came to Koa, your first area of focus, and your training context.
• Structured Check-ins: controlled answers about training demand, energy, recovery, mental/emotional state, fueling or appetite ease, selected signals, cycle observations, date/time offset, and optional cadence or future-value preferences.
• Coach conversations: the exact messages you send, Koa's completed replies, and a small snapshot of your profile context.
• Coach feedback: helpful/not-helpful choices and any optional comment attached to a not-helpful response.
• Product feedback: the category you choose, optional text you write, the Koa page pathname, timestamp, and your profile link. Voluntary text may contain information you choose to provide. Feedback does not guarantee a reply.
• Product and operating data: controlled events such as which Koa pathway was shown, opened, or completed; flow/version, limited category or resource identifiers; timestamps; and Coach request model, status, latency, and token-usage counts. This telemetry is designed not to contain Check-in answers, Coach text, or free-text notes.

Why Koa uses it

We use this information to authenticate you, provide and secure the product, give Coach the profile and conversation context it currently supports, understand whether beta experiences are useful, investigate problems, and manage service quality and cost. Access is limited to authorized Koa personnel and service providers that need the information for these purposes.

Services Koa relies on

Supabase provides authentication and database storage. Vercel hosts and serves the application. OpenAI processes Coach questions to retrieve relevant Koa knowledge and generate a response.

Koa separately stores exact Coach conversations in its own Supabase database for the private-beta learning period. The OpenAI Responses API request is configured with store: false, so Koa does not ask OpenAI to retain the generated Response as provider-side response storage. OpenAI still processes the request under its applicable service terms. These are distinct data-handling steps.

Private-beta learning

Authorized Koa personnel may review Coach conversations, feedback, Check-in responses, and limited product-use data to evaluate safety, usefulness, unmet needs, and product quality. Coach transcripts do not become Koa's research knowledge base, are not added to retrieval, and are not used as automatic memory across separate Coach conversations.

How long Koa keeps it

Athlete-linked information needed to operate Koa is kept while your account participates in the private beta. Beta-learning information, including exact Coach conversations, may be kept through the defined private-beta learning and closeout period unless you request deletion sooner.

Beta does not mean indefinite retention. At beta closeout, Koa will decide and document whether learning data is deleted, appropriately de-identified, or retained under a newly disclosed basis before keeping it beyond that lifecycle.

Request deletion

Reply to the email or private-beta invitation through which you joined Koa, or contact the person who invited you, and ask to delete your Koa account and data. Please use the email address connected to your Koa account so we can verify the request.

Deletion is completed by the Koa founder, so it is not instantaneous. We will confirm when Koa product data and the Supabase Auth identity have been removed. We do not promise deletion from provider systems or backups beyond the controls actually available to Koa.

Current product limits

Check-in answers are saved, but Koa does not currently show a longitudinal Check-in history, generate Check-in insights, or automatically use those answers to personalize every Coach response. Coach uses the messages in the active conversation and the limited profile context described above. Koa is not an emergency service or a substitute for a qualified healthcare professional.